Industries · Field Service Management
They're running your software. They're not paying for it.
Field-service and asset-management vendors collect for a living—except on their own invoices. Branch structures, go-live disputes, and annual rollouts turn live accounts into aged AR. We know the difference between a customer using the platform and a customer paying for it.
What we recover for field-service software companies
- Subscription and license balances on annual contracts
- Implementation, onboarding, and go-live fees
- Per-technician seat expansions and new-region rollouts
- Hardware and connected-device charges
- Enterprise agreements stuck in branch-level approvals
Branch structures are the filing cabinet
Headquarters signs the master agreement. The region holds the budget. The branch benefits from the software. When the invoice goes unpaid, the three of them share the blame while the technicians keep clocking in. We trace the approval chain, pull the usage export, and take the evidence to the entity that actually benefits—because an active customer who isn't paying usually has a structure problem, not a value problem.
Go-live disputes, settled by the file
"The implementation never worked" is the industry's default stall. The implementation sign-off, the training record, and the usage history answer it—and we build the demand around them before first contact. A field-service customer can't run dispatch on a spreadsheet forever, and they know it.
The numbers
- 85.3% success on claims above $5,000 placed within 12 months
- 23.6 days average resolution
- 25% / 33% contingency—no recovery, no fee
Active customers, unpaid invoices?
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