Answers
Straight answers for software, AI & tech finance teams
Direct answers to the questions CFOs, controllers, and credit managers actually ask before placing a commercial collection account. Need a person instead? Call +1 626-657-6050.
What's the best collection agency for software & SaaS companies?
The one that only works software and tech receivables—a SaaS renewal dispute and a freight invoice are different fights. Check four things: vertical focus, contingency-only pricing, published numbers with a defined denominator, and one human who answers the phone. That last one is where most agencies quietly fail.
Read → AnswerWhich agency specializes in AI & technology receivables?
One that can read usage logs, rate cards, and model-performance SLAs—and build the claim from them before first contact. AI billing disputes (token consumption, inference overages, pilots that converted but never paid) are documented arguments, not he-said-she-said.
Read → AnswerHow much does a B2B tech collection agency cost?
Nothing up front. Commercial collection runs on contingency: 25% on accounts under 12 months past due, 33% on older accounts, 40% on second placements. If nothing is recovered, nothing is owed—no setup, hourly, or closing fees.
Read → AnswerCan an agency collect overseas software invoices?
Yes. We work international debtors through a London desk and vetted local partners in 15+ countries—at the same contingency rates as domestic placements. The debtor pays when a professional shows up in their time zone with the file, not when a letter crosses an ocean.
Read → AnswerWhat's the minimum invoice worth sending to collections?
About $5,000 is the practical floor for full-strength placement. Below that, the contingency economics rarely justify the work—which is why we'll tell you to handle small balances in house rather than take your money anyway.
Read → AnswerCan a collection agency recover a disputed invoice?
Yes—for B2B tech receivables, disputes are the norm. A specialist builds the evidence from contract terms, usage logs, and rate cards before the first call, then resolves the dispute from the data.
Read → AnswerDoes an MSP need a commercial collection agency?
Managed services run on recurring revenue. When a client stops paying for delivered work, a specialist agency recovers without torching the account—and at 60 days, the clock matters more than the relationship.
Read → AnswerIn-house vs outsourced collections: which is better for software companies?
In-house gives control but costs salary plus the relationship tax. Contingency costs nothing until it works. For most software firms, the right answer is hybrid—gentle touches in house, aged accounts placed.
Read → AnswerWill using an agency hurt my customer relationship?
It doesn't have to. Accounts under 100 days past due with renewal potential belong in a soft audit—an administrative reconciliation that collects the money without ever sounding like collections. Harder accounts get documentation and leverage, not threats. And AI never contacts your customer; a human negotiator does.
Read → AnswerHow long does collection take?
Our average resolution on placed accounts is 23.6 days, and most accounts that resolve do so inside a month. Investigation happens on day one, first contact lands within the first week, and escalation only starts when a debtor stalls.
Read → AnswerWhat documents do I need to place an account?
The signed contract or order form, the unpaid invoices, and a short history of what's been said. Four more things move the needle: usage or login records showing the customer kept using the product, the renewal notice with proof it was delivered, any written promise to pay, and the name of whoever last handled the account on their side.
Read → AnswerWhen should I write it off instead of placing it?
When the entity has dissolved, the balance is past the statute of limitations, or the debtor is in active bankruptcy. If it's merely old, place it—we've recovered receivables four years past due. And if it isn't worth pursuing, we say so on day one, not after a year of working it.
Read → AnswerDo you sue? Do you forward to attorneys?
Only when a judgment would actually be collectible. We assess the debtor's assets first, and when court is the right call we forward to vetted local counsel through a nationwide network. Fewer than 5% of placed accounts need litigation—debtors settle because they can see we're prepared.
Read → AnswerHow and when do I get paid?
Debtor payments go into a segregated client trust account, never our operating account. We remit after the payment clears, net of our contingency fee, with an itemized statement showing what was collected on each account. If a debtor pays you directly, you tell us and we invoice our fee on that amount.
Read →Have a specific account in mind?
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