Australia sold the software. America stopped paying. Here's the file we want.

Australian software companies sell into the US with real success—field service, construction, HR, vertical SaaS—and then something happens that the growth plan didn't cover: the US customer stops paying, and the 15-hour time difference turns into an ocean-sized excuse.

We hear it constantly: "the contract is enforceable, the customer used the software, and they've stopped answering our calls. What do we do from here?" This is the file we want—and it's more recoverable than most Australian vendors think.

Why US debtors ghost foreign vendors

Because they think distance is a defense. A US customer who owes an Australian vendor assumes the vendor will never actually pursue the account—the invoice is too small, the jurisdiction is too foreign, the effort is too high. That assumption is the collection. The debtor who thinks an ocean protects them is often the easiest to move once we show up in their time zone with the file.

What to send before we call

A US collection on behalf of an Australian vendor is a domestic collection with a foreign client—and it starts with five documents, two of which carry an Australian twist:

• The signed order form and US governing-law clause. If your contract says California law applies, a US debtor arguing about Australian jurisdiction has already lost the argument. If it's silent, the file still works—it just starts with a gentler conversation.
• The entity record. The exact US entity that signed—legal name, state of incorporation, registered agent. US debtors hide behind subsidiary names; we find the parent on the contract.
• The usage trail. Same as domestic: if they used the software, they owe for the software. Usage logs don't care about time zones.
• The GST vs. US invoice. Make sure the invoice is in the currency and tax format the contract specifies—a $10,000 GST discrepancy is a free excuse.
• The promise trail. Every "we'll wire it next week" email. In the US, a written acknowledgment of the debt is powerful.

What we do that a Sydney firm can't

We run the account from our international desk—local agents, US time zones, an in-house lawyer who's worked the jurisdictions these debtors hide in, and on-the-ground investigators in 15+ countries. The debtor gets a call from a US number during US business hours, from a collector who knows Australian vendors aren't going to give up just because they're based on the other side of the planet.

And the rate is the same as domestic: 25% under 12 months, 33% over, 40% on second placements—no recovery, no fee. Most agencies charge up to 50% for international accounts because they don't know how to collect them. We charge the domestic rate because we do.

The short version

Australian software vendors leave six figures on the table every year because US debtors assume they'll never be chased. They're right—until they're not. Send us the order form, the entity record, and the usage trail, and we'll show a US customer that the ocean isn't a defense. Same contingency rate, no recovery, no fee. Send the file.